Last updated: 23 June 2026
1. Who we are
This Privacy Policy explains how AK Sales Solutions Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or make a purchase from neonperso.com (the “Site”). We are a company registered in England and Wales under company number 15885829, with our registered office at 9 Cringle Drive, Cheadle, England, SK8 1JH. We are the “data controller” responsible for your personal data. You can contact us at info@neonperso.com.
2. What data we collect
Depending on how you use the Site, we may collect:
- Identity and contact data — your name, email address, telephone number, billing and delivery address.
- Order data — details of the products you buy, including the text, colours, sizes, designs and any artwork or images you provide for custom or personalised neon signs.
- Account data — if you create an account, your username, password and saved preferences.
- Communications — messages you send us and any comments you leave on the Site.
- Technical and usage data — IP address, browser type, device information and cookie data collected automatically when you use the Site.
3. How and why we use your data
We use your personal data to:
- process and fulfil your orders, including producing custom items to your specification and arranging delivery;
- manage your account and provide customer support;
- communicate with you about your orders, enquiries and any design proofs;
- handle returns, refunds and warranty matters;
- maintain the security and proper functioning of the Site; and
- comply with our legal and accounting obligations.
Our legal bases for processing are: performance of a contract (to fulfil your order), compliance with a legal obligation (such as tax and accounting requirements), our legitimate interests (running and securing our business), and your consent where required (for example, non-essential cookies).
4. Payments
We currently accept payment by cash on delivery, so we do not collect or store online card payment details. If we introduce online payment methods in future, payments will be handled by secure third-party payment providers and we will update this policy accordingly. We never store full payment card numbers on our systems.
5. Cookies and tracking
We use cookies and similar technologies to make the Site work, remember your preferences and understand how the Site is used. You can manage your preferences through our cookie consent tool when you visit the Site. For full details of the specific cookies we use, please see our Cookie Policy / cookie settings.
6. Who we share your data with
We do not sell your personal data. We share it only where necessary with:
- Delivery and courier partners — to deliver your order;
- IT, hosting and website service providers — who host and maintain the Site on our behalf;
- Professional advisers — such as accountants and legal advisers; and
- Authorities and regulators — where we are required to do so by law.
All third parties acting on our behalf are required to keep your data secure and to use it only for the purposes we specify.
7. International transfers
Where any of our service providers process personal data outside the United Kingdom, we take steps to ensure appropriate safeguards are in place (such as UK-approved transfer mechanisms) so that your data remains protected.
8. How long we keep your data
We keep your personal data only for as long as necessary for the purposes set out in this policy, including to fulfil your order and to meet legal, tax and accounting requirements. Order and transaction records are typically retained for at least six years in line with UK tax law, after which they are securely deleted.
9. Your rights
Under UK data protection law you have the right to: access your personal data; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to processing; data portability; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at info@neonperso.com.
10. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact and company details
- Company: AK Sales Solutions Ltd
- Trading as: Neon Perso (neonperso.com)
- Registered office: 9 Cringle Drive, Cheadle, England, SK8 1JH
- Company number: 15885829
- Email: info@neonperso.com